Customer Testimonials

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DealerRater May 11, 2021

As always the service team found a way to get me in on short notice and took care of my maintenance issue promptly and professionally. Andrea is a joy to work with and always goes the extra mile to make sure my needs are met.

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DealerRater May 11, 2021

Jim and Rob made the process so easy and went the extra mile! My van needed service and they were honest about the pricing and the appropriate next steps, and helped me get there quickly and easily.

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DealerRater May 4, 2021

100% professional and accommodating! Tony was on top of everything and made sure I was taken care of-I so appreciate everyone at Ray Laethem!

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DealerRater May 3, 2021

Completely professional tech Bob Tobeler explained needed maintenance I am so glad you have people like bob Tobeler so highly skilled to work on all cars as neede

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DealerRater Apr 6, 2021

I was very pleased with the initial work but had a follow up issue that needed to be addressed. Mike Charbonneau went above and beyond to get this worked done painlessly and turned what could have been a less than great experience into and excellent one.

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DealerRater Apr 5, 2021

Good service, Nick responded right away with any questions or concerns I had. He had Good Energy very professional. I will definitely recommend him to anyone looking for a car.

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DealerRater Apr 4, 2021

Beverly Burns! Although I realize that a team is necessary to complete the sale, Bev was awesome!! She kept in great communication with me and she was genuinely involved during the entire process. This felt less like a “sale”. Instead I felt like I was in good hands and working with someone who genuinely wanted the best for me. Thank you team for getting it done but a special Thank You to Beverly for being patient and making things happen on end! I truly appreciate you!!!!

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DealerRater Apr 4, 2021

Quick and easy lease experience, Wes even delivered our new vehicle to our home for us which was awesome! Will send everyone here for their new car needs.

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DealerRater Mar 22, 2021

The Service I received was great. They where professional, very easy to work with, and made the process real easy. I would highly recommend them.

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DealerRater Mar 16, 2021

Great dealership, fast and easy to work with. We love the Laethem Lease Program. Have leased numerous vehicles and had a great experience each time.

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DealerRater Mar 11, 2021

Appointment scheduled without hassle. Service thorough, efficient and timely completed, .Socially distanced and comfortable seating in waiting area. Service staff courteous, professional and knowledgeable. No issues with cost of service..

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DealerRater Mar 10, 2021

Very professional and courteous. I was helped right away. Coffee and snacks were readily available. I will recommend other people to take their vehicles there

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DealerRater Mar 9, 2021

CJ really worked hard to find me the right vehicle. He always keep the lines of communication going. Also, the gentleman that delivered the car was so trustworthy and kind. Thanks so much!

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DealerRater Mar 9, 2021

Very friendly 3 r 5 y y y y y y y y y y y y y y y y y y y y

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DealerRater Mar 9, 2021

Anthony went above and beyond expectations! A true warm hearted person, that cares about the customers experience and tries to get the issue resolved. Thank you Antony

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DealerRater Mar 8, 2021

Thanks for the good service James Powell and the financial guy y'all did a good job helping me get my truck I appreciate it thank you

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DealerRater Feb 27, 2021

Quick service. It was Easy to make an appointment online. Friendly associates. Nice waiting room. Excellent customer service and clear explanation of services performed and needed.

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DealerRater Feb 16, 2021

Amazing staff. This is the most friendliest dealer I have ever been to Friendly , polite , caring efficient I could go on and on. Will always go here

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DealerRater Feb 15, 2021

This was possibly the best oil change experience I've ever had. It was faster than usual, very few people around & a lot less hectic!

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DealerRater Feb 13, 2021

Ray Laethem Chrysler Jeep Ram has. Huge inventory. The sales staff is friendly and very helpful. The financing manager answered all of my questions and made sure I understood everything before I signed the paperwork.

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DealerRater Feb 13, 2021

Great, friendly customer service. Work completed in a timely manner. Service technician makes me feel like they truly care. Awesome, Awesome, Awesome, Awesome, Awesome, Awesome!!!!!

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DealerRater Feb 10, 2021

Anthony did I wonderful job, he kept me abreast every step of the way. When it was completed he sent a car to my house to pick me up

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DealerRater Feb 7, 2021

The staff provided timely and excellent service! They discussed the reason why there a recall on parts and software updates. The software update only took about an hour.

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DealerRater Feb 2, 2021

Always a timely service experience at Ray Laethem. Experienced service and technicians who keep you updated throughout the process. Wait times are reasonable and they will drive you home and pick you up if needed.

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DealerRater Jan 22, 2021

Great dealership Nick was more than Great he got my vehicle quick from another dealership and he was a man of his word Great guy

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DealerRater Jan 20, 2021

My sevice tech Anthony was exceptional. He was accurate thourogh took time to get to know my concerns. The vehicle was ready when he said it was going to be. His attitude and professionalism was outsyanding and his attention to detail.

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DealerRater Jan 12, 2021

James Powell @ Ray Laethem Excellent & Efficient Sales Professional This is our third purchase there and we are always well pleased we will continue to purchase our vehicles there

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DealerRater Dec 29, 2020

Great, friendly customer service. The atmosphere was very pleasant and clean. I enjoyed viewing the showroom, as well as the outdoors display. Fast paced service

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DealerRater Dec 27, 2020

Wonderful! I want the George Washington poster with the Challenger! It would look great in the man cave. Always good service. Will be back for sure!

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DealerRater Dec 21, 2020

Everything went smoothly. Salesman, Wes, very helpful. Managed to search and find us a vehicle that was not on the lot. Would recommend to others.

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DealerRater Dec 5, 2020

I had a great experience with the whole process and Wes McConney made the transition of my new lease as easy as it could go

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DealerRater Nov 22, 2020

Wes was an incredible salesman. He listened to what I wanted, and found exactly what I was looking for. I highly recommend this dealership. Friendly, and professional.

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DealerRater Nov 18, 2020

The gentlemen that brought my NEW/OLD car to me in Metamora. They were respectful & kind not to mention - they got my humor! The car looked absolutely new!

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DealerRater Nov 9, 2020

I was happy to be met with gracious hospitality and respect for my appointment to receive service for my vehicle. Also, I was happy to be able to only have to wait such a short time.

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DealerRater Nov 4, 2020

James is awesome to work with, and the prices of the dealership can’t be beat! I recommend all my family and friends here when looking for a car!

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DealerRater Oct 27, 2020

My salesman James E. Go above and beyond to make his customers experience an everlasting one. He is very attentive and listen to all you me needs and wants. Once he knows that information he doesn’t stop until the deal is done. I have purchased two vehicles from him and will continue to give him my business along with anyone that I know looking for a new vehicle. Satisfied Customer

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DealerRater Oct 26, 2020

Kim is super easy to work with. Vehicle price was at par or better than two other dealerships I received quotes from. Mike and Andrea in service handled my bike hitch transfer in 24 hrs time. Service dept. organization and excellence matters to me as it as has longer lasting impact than the buying experience. Previously CJ was excellent and working Mike and Andrea has been great so far. 👍👍

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DealerRater Oct 20, 2020

Great experience! Friendly and helpful staff! We found what we were looking for and were able to make the deal quickly and get into our "new" car painlessly! Thank you CJ, Donna and team!

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DealerRater Oct 18, 2020

Very happy and satisfied with dealership and salesman’ ,very professional and helpful will recommend this place to everyone.Glade to do business with you.Thank you

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DealerRater Oct 6, 2020

Thanks you did a great job Working with Mike and Andrea was a great experience I have been your customers for like 3 1/2 years now always happy with the service in general and the technical team did also a good job thanks for the management to accommodate their shoes that been caused by the technical team at the beginning and working to satisfied me as a customer

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DealerRater Oct 6, 2020

Wes is an incredible salesman. My newer car broke down and I was told I couldn’t get in until the end of the month. I texted Wes and my car was picked up that day.

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DealerRater Oct 5, 2020

This is the best Dealership I’ve ever done business with! See sales man Wes to help you out! He’s the best out there!

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DealerRater Sep 22, 2020

I have used your dealership before for new sales and service. I have nothing but exceptional customer service and all my repairs were done satisfactory!! Great job again!

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DealerRater Sep 22, 2020

I leased my second car from Kim Ryszewski. Both experiences were extremely extraordinary and I will recommend her to family and friends.Kim is awesome and always has a friendly smile.

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DealerRater Sep 13, 2020

Kim was always there to answer questions She spent time with us with a no pressure demeanor. Great buying experience Thanks you all for welcome and honest experience

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DealerRater Sep 13, 2020

Very informative about my vehicle and it’s needs no oversell just letting you know what’s going on with no pressure just plain information

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DealerRater Sep 9, 2020

Always respectful, helpful and friendly. Takes time to explain and answer any questions you have. Love the option of scheduling a service over the Internet!

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DealerRater Aug 31, 2020

The dealership experience was excellent from start to finish. All of my needs were met. I did have trouble with Chrysler finance. We did twice on hold for close to an hour to speak to somebody. There should be an automated call back option. Should never treat a customer that way.

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DealerRater Aug 16, 2020

needed an oil change, and tire rotation...all completed quickly, and with a professional touch that can compare with other dealers east or west side

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DealerRater Aug 13, 2020

Karen Mirablie is a wonderful sales manager and would not consider buying a Chrysler product from anyone else. Wes was also a big help preparing our new Chrysler Pacifica. By the way Chrysler was not an option below.

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DealerRater Aug 2, 2020

I scheduled an appointment and the whole experience was timely and professional. The rep was courteous and answered all my questions. The cashier was pleasant as well.

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DealerRater Jul 28, 2020

Making an appointment was easy online and so convient! The staff is great to work with and caring,...I love MIKE PETERS! Always going above & beyond to provide great customer service.

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DealerRater Jul 28, 2020

We can not say or thank Wes McConney enough for the excellent job he did with the lease experience for our new Jeep Compass. It was a truly an enjoyable experience. Wes is the epitome of excellence in salesmanship and professionalism. The whole transaction was done by emails and text messages. The time we spent at the dealership was just chit chat and going over the car. Laethem is taking all precautions for the China Virus and keeping us safe. We will be back again. Thanks Wes! Great job!

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DealerRater Jul 6, 2020

Had an appointment for tire. Due to air leakage. Appointment during Covid-19. Got in and out even had my recall done. No problems everyone was wearing a mask social distancing was in place. My first vehicle outside the Ford family.

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DealerRater Jul 2, 2020

Purchasing a pre-owned vehicle has never been easier! Kim Ryszewski was extremely easy to work with and expedited all steps making it, oddly pleasant! Ray Laethem arranged the financing and it was the best rate too! I cant recommend them enough. Thanks!

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DealerRater Jun 30, 2020

Thank you so much - I leased Jeep Compass two weeks ago and the overall experience was great! Good customer service and quality services! Thank you again!

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DealerRater Jun 29, 2020

Very professional and safe. Hospitable, clean, very help and we'll prepared. I recommend that many other people come here for a top quality vehicle.

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DealerRater Jun 17, 2020

Wes was a fantastic help in getting this deal together and working with the finance manager to getting me the best deal possible. Im loving my jeep and am very appreciative of the service I recieved.

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DealerRater Jun 17, 2020

I have loved every experience I have had with the Service dept. they always explain everything through and through. I will continue to come back.

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DealerRater May 30, 2020

Buying a car during a pandemic was something I wasn’t sure about but James from Ray Laethem made the process so easy. Thank you for all your help!

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DealerRater May 29, 2020

I love it was my first time there and my Experience with them was very great they were very caring respectful and they kept me up-to-date on everything in my car is in beautiful shape and condition because of them and I just love them

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DealerRater May 26, 2020

It was a breeze to drop my truck off and pick it up For an oil change and the staff was awesome keep up the good work

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DealerRater May 24, 2020

The service was fast and completed within an hour., I will return without hesitation.im happy the service department is back open and I can see it’s a safe place.

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DealerRater May 19, 2020

I was extremely pleased with my sales experience at Ray Laethem Chrysler Jeep. The entire staff of the dealership and especially Karen Mirabile and Jeff Laethem went out of their way to make the leasing of my new Jeep Grand Cherokee a very easy and pleasant experience. Karen went above and beyond to keep me informed about delivery of my vehicle and to make the transaction simple and safe during the COVID-19 pandemic. Ray Laethem Chrysler Jeep is truly a very professional, caring and customer first dealership which makes car buying/leasing a pleasure. Many thanks to Karen, Jeff and ...

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DealerRater Mar 31, 2020

I was not sure how my experience was going to be .I always went to the same Dealership in the past. so when I had to switch I was a little hesitant. But my salesman Nick made very professional and made me feel very comfortable about my decision. Love my New Journey

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DealerRater Mar 30, 2020

Service was professional. Expressions of warmth and humanistic actions was warranted. The car was beautiful. The least note exceptional. Quick and fast service. The state was genuine and knowledgeable about there product. Overall good experience.

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DealerRater Mar 25, 2020

Clean and comfortable dealer ship. Service department excellent. Let’s the customer know in a timely manner what’s going on with their vehicle. Offers a courtesy car. Thank you

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DealerRater Mar 20, 2020

The service reps. are courteous and professional. The dealership lived up to the contract. The waiting time for the oil change and miscellaneous checking was minimal.

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DealerRater Mar 16, 2020

Awesome Customer Service--My Pit Crew--ready, willing and able to do a super service when needed!!!!!!!!! Courtney Vaughn did a fabulous job as my advisor. Mike Price has a super team in place!!! Congrats to Jeff Laethem!!!!!!!!!!!!!!!!!!!!!

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DealerRater Mar 16, 2020

Great team in the service department/always professional/Jenni in sales is a real asset/Karen always takes time to talk when I am there.

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DealerRater Mar 15, 2020

Been coming here for a long time and like that they keep past records on the vehicle. The wait is not too long and if they need to keep it long they provide a transport home and back.

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DealerRater Mar 8, 2020

I guess I came at the right time, in and out before I could get on my I-Pad or look alround at New Vehicle. Thank you 😊 Guys

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DealerRater Mar 3, 2020

Ray Laethem provides consistently excellent service through every step of the lease process. I can always count on them to make the process run smoothly.

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DealerRater Feb 29, 2020

Service is timely and reasonable. Good communication with the customer. Feel like I am not being taken advantage of because I don't know anything about cars.

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DealerRater Feb 28, 2020

I appreciate that Bev wasn't just a salesperson trying to make a sale. She helped us decide which truck was the best for us, not push us toward something we didn't need. So we decided on something a little smaller and less expensive, but practical for us.

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DealerRater Feb 25, 2020

Great experience with no hassle. The sales staff and manager were friendly and easy to deal with. I expect to work with them for my next transaction.

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DealerRater Feb 22, 2020

Best dealership around with a staff that makes you feel welcome and provides all the information you need before you purchase or lease your vehicle.

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DealerRater Feb 20, 2020

Thoughtful, responsive, easy to engage with - rob Chandonais made the experiences enjoyable - and he created a sale by being creative - I am a return customer (for the 4th time) and I will be back

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DealerRater Feb 17, 2020

After a long delay to find an open slot to schedule service the actual visit was very quick. I was kept informed of the progress and additional work required.

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DealerRater Feb 15, 2020

I have been buying/leasing cars from this dealership for over 15 years. I’ve had nothing but an exceptional experience from Beverly Burns. She is not only a great sales person but I also consider her a friend. Thank you so much Ray Lathem team!

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DealerRater Feb 7, 2020

Very true to their word. Fast convenient. This was my 10th lease and by far the easiest this experience was how a returning customer should be treated.

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DealerRater Feb 4, 2020

Mike was great to work with. He answered my questions, addressed my concerns, and had a technician check out my Durango to make sure it was ok to drive until replacement parts arrived.

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DealerRater Feb 3, 2020

Our salesman James Elzerman is fabulous! Great to work with. He makes car buying so easy, and actually enjoyable. He really cares about his customers as does the dealership as a whole

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DealerRater Jan 31, 2020

Wes was awesome! I normally absolutely dread car shopping, the entire process! He was friendly and knowledgeable and immediately put me at ease. Found the perfect car for me and everything was fast and efficient!

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DealerRater Jan 30, 2020

Everyone from those who answer the phone to the ones I dealt with in person were exceptional, polite, kind, efficient. Went above and beyond to make sure everything was perfect.

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DealerRater Dec 17, 2019

Thanks to C J Williams we were constantly updated on the schedule and on the repair. He kept us informed. We were worried about a leak near the right rear tire, but all was checked out and was fixed to our satisfaction.

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DealerRater Dec 12, 2019

Simple Purchase process. Wes McConney was and continues to be responsive to my questions. Very pleased with the experience and would recommend this dealership to others.

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DealerRater Dec 7, 2019

My sales person Wess was very professional and did a great job with getting the car I really wanted. Found the perfect ram with everything I wanted

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DealerRater Nov 30, 2019

Laethem service was top-notch, on -time and thorough. The service crew was professional, knowledgeable and courteous. The service was as promised. I highly recommend them.

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DealerRater Nov 30, 2019

The personnel at ray Laethem Jeep went to great lengths to find the perfect fit for me. I love my new Jeep and would return again.

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DealerRater Nov 18, 2019

Easy purchase process. Nice people, answered all our questions and followed up with us. said we can stop in anytime if we have questions. Overall a decent experience.

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DealerRater Nov 16, 2019

Excellent, professional, courteous. Took the time to listen and show me multiple options. Made me feel Important. Kept me informed every step of the way.

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DealerRater Nov 4, 2019

Very helpful with finding a vehicle within my budget. Very patient with me and all of my questions and decisions. The salesman and finance managers were pleasant and on point. Picking up my vehicle was quicker than I had expected.

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DealerRater Nov 4, 2019

Needed to turn in a lease vehicle and was looking and test driving the Jeep Cherokee. Wanted a certain color and interior, my sales person Wes found what I was looking for. Good job Wes! Thank you.

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DealerRater Oct 29, 2019

My service advisor was so nice and cumbersome and so was her counter partner next to her he help me on one occasion while she was off..

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DealerRater Oct 28, 2019

I drove up, told the service person i was hear for my first oil change and he took it from there. 45 minutes later i received my truck and i was on my way. Thanks for the good service.

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DealerRater Oct 25, 2019

My first time at this dealership. My first time to lease a vehicle. My first time I didn't feel like I was just a number on the salesperson's monthly quota. Took his time. Walked

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DealerRater Oct 18, 2019

My family has Leased 6 vehicles since 2005, 4 purchased thru Mr James Powell. Ray Laethem is my 1st choice for quality and service. My niece Mya Brown just Leased a 2019 Jeep Wrangler and I recommend all friends and family to try your dealership first. Kudo's to whoever bakes the chocolate chip cookies for customers waiting. I met Chris Chambers in 2005, been a loyal customer ever since.

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DealerRater Oct 8, 2019

Steve was amazing!! He really spent alot of time finding the perfect vehicle for me and my family... He made sure i got the best deal possible with not so great credit...With winter coming its a huge relief to know that i now have a reliable vehicle....thank you so much Steve and everyone at Ray Latham!!!

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DealerRater Oct 4, 2019

Andrea was very pleasant not harsh and explained everything I asked about.her tone and attitude made a big difference when you need help. she’s honest to me about my vehicle

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