Customer Testimonials
Very easy to work with, customer-centric, and friendly. Would be happy to work with them again.
Routine service performed very well
Always a easy and pleasure to do with the staff at Ray Laethem. Kim was an exceptional saleswoman, and weve already been referring family and friends!
A great dealership & great people to work with. Keep up the good work
keewp up the good work
Excellent customer service.
Bought a jeep, I was in and out in about 1 1/2 hours and everything went perfectly. Good transaction
The entire Laethem staff worked with us to ensure that the buying experience was exceptional. It is a pleasure to do business with people who know your name and call you by it. The follow up to explain how new features worked was also exceptional. At the time of vehicle pick-up I was not feeling well, but they accommodated me by bringing the paperwork out to my car for explanation and signature. This is an outstanding dealership.
Fast, expert and friendly service. This is a local dealership that serves the entire community. The staff and sales persons are friendly and will give you the best deal possible
This is a great dealership! The service and staff are exceptional. They treat each customer as #1! I will not hesitate to recommend this dealership!
Going from leasing to purchasing was a great experience for me. I will definitely revisit Ray laethem when it is time for a new vechile.
Quickest and easiest car purchase I ever done rob was excellent great to work with came in around 12 left with my new vehicle at 4
I recently purchased a pre-owned RAM 1500 and had a phenomenal experience. My sales consultant was Drew Cameron and he was exceptional. I drove 11 hours from Virginia because of the great price and it was well worth it. Drew has excellent communication, Professionalism, and is very thorough. I’ve bought several cars over the last 15 years and this was by far the best experience I’ve encountered when purchasing a vehicle. The whole process, especially for being an out of state buyer, was simple and expedient. I would do it all over again with no hesitation.
Theyre almost back to their prepanademic service, they just need to record every service that they given you so they wont be offering it again in the email.
As always the service team found a way to get me in on short notice and took care of my maintenance issue promptly and professionally. Andrea is a joy to work with and always goes the extra mile to make sure my needs are met.
Jim and Rob made the process so easy and went the extra mile! My van needed service and they were honest about the pricing and the appropriate next steps, and helped me get there quickly and easily.
Wes was absolutely fantastic! I was able to turn in my lease early and get my dream car! Would definitely recommend this dealership to anyone. Everyone I was able to work with were extremely helpful and great to work with.
The service rep Andrea was extremely friendly and helpful! Mark the technician does great thorough work! Great experience!
100% professional and accommodating! Tony was on top of everything and made sure I was taken care of-I so appreciate everyone at Ray Laethem!
Ray Laethem is a great dealership to work with. They are receptive and responsive. They answer questions and provide solutions. I would not hesitate to refer friends and family.
Completely professional tech Bob Tobeler explained needed maintenance I am so glad you have people like bob Tobeler so highly skilled to work on all cars as neede
Thank you so much. Love my newer car. Everyone was very helpful and easy to work with.
Wesley made the buying process so easy! He took care of everything for me, and found me the perfect car! Already have recommended him, and this dealership to several friends!
My appt for a four wheel alignment was smooth. I arrived at 7:45 a.m. for my appt and was done at 9:10 a.m. My service advisor, Anthony Grayson is very knowledgeable and personable.
I was very pleased with the initial work but had a follow up issue that needed to be addressed. Mike Charbonneau went above and beyond to get this worked done painlessly and turned what could have been a less than great experience into and excellent one.
Good service, Nick responded right away with any questions or concerns I had. He had Good Energy very professional. I will definitely recommend him to anyone looking for a car.
Beverly Burns! Although I realize that a team is necessary to complete the sale, Bev was awesome!! She kept in great communication with me and she was genuinely involved during the entire process. This felt less like a “sale”. Instead I felt like I was in good hands and working with someone who genuinely wanted the best for me. Thank you team for getting it done but a special Thank You to Beverly for being patient and making things happen on end! I truly appreciate you!!!!
Quick and easy lease experience, Wes even delivered our new vehicle to our home for us which was awesome! Will send everyone here for their new car needs.
Weve leased our vehicles from Ray Laethem for the past few years and always have a great experience. Staff if very friendly and knowledgeable. You wont leave with any unanswered questions. Wes is our go to salesman as he always goes far and beyond to provide great customer service.
The Service I received was great. They where professional, very easy to work with, and made the process real easy. I would highly recommend them.
Great dealership, fast and easy to work with. We love the Laethem Lease Program. Have leased numerous vehicles and had a great experience each time.
Appointment scheduled without hassle. Service thorough, efficient and timely completed, .Socially distanced and comfortable seating in waiting area. Service staff courteous, professional and knowledgeable. No issues with cost of service..
Very professional and courteous. I was helped right away. Coffee and snacks were readily available. I will recommend other people to take their vehicles there
CJ really worked hard to find me the right vehicle. He always keep the lines of communication going. Also, the gentleman that delivered the car was so trustworthy and kind. Thanks so much!
Very friendly 3 r 5 y y y y y y y y y y y y y y y y y y y y
Anthony went above and beyond expectations! A true warm hearted person, that cares about the customers experience and tries to get the issue resolved. Thank you Antony
Thanks for the good service James Powell and the financial guy y'all did a good job helping me get my truck I appreciate it thank you
Quick service. It was Easy to make an appointment online. Friendly associates. Nice waiting room. Excellent customer service and clear explanation of services performed and needed.
Fit me in quickly, charged me a fair price, and had me out of there quickly. That is all you can ask for in this new world we live in
Beverly was great and put me in the truck I wanted
Amazing staff. This is the most friendliest dealer I have ever been to Friendly , polite , caring efficient I could go on and on. Will always go here
This was possibly the best oil change experience I've ever had. It was faster than usual, very few people around & a lot less hectic!
It was a very pleasant experience dealing with Wesley he was very knowledgeable and took his time explaining things. Would not hesitate to recommend him to someone else.
Employees pleasant and helpful, Work completed on time. Facility clean and roomy. Dealership close to home -- makes it very convenient. Thank you
Ray Laethem Chrysler Jeep Ram has. Huge inventory. The sales staff is friendly and very helpful. The financing manager answered all of my questions and made sure I understood everything before I signed the paperwork.
Great, friendly customer service. Work completed in a timely manner. Service technician makes me feel like they truly care. Awesome, Awesome, Awesome, Awesome, Awesome, Awesome!!!!!
Anthony did I wonderful job, he kept me abreast every step of the way. When it was completed he sent a car to my house to pick me up
The staff provided timely and excellent service! They discussed the reason why there a recall on parts and software updates. The software update only took about an hour.
Always a timely service experience at Ray Laethem. Experienced service and technicians who keep you updated throughout the process. Wait times are reasonable and they will drive you home and pick you up if needed.
Have leased 2 vehicles from there. They were wonderful both times!
Great dealership Nick was more than Great he got my vehicle quick from another dealership and he was a man of his word Great guy
My sevice tech Anthony was exceptional. He was accurate thourogh took time to get to know my concerns. The vehicle was ready when he said it was going to be. His attitude and professionalism was outsyanding and his attention to detail.
James Powell @ Ray Laethem Excellent & Efficient Sales Professional This is our third purchase there and we are always well pleased we will continue to purchase our vehicles there
Happy with my service but I was very disappointed, to see the warranty paper moved from the window and not left in my car, I dont know whats covered. And my brakes make noise.
Great, friendly customer service. The atmosphere was very pleasant and clean. I enjoyed viewing the showroom, as well as the outdoors display. Fast paced service
Wonderful! I want the George Washington poster with the Challenger! It would look great in the man cave. Always good service. Will be back for sure!
Nick was great. Absolutely NO pressure from this guy. Ive dealt with a lot of people in the past on Nick was one of the better ones. I really appreciate his effort.
Everything went smoothly. Salesman, Wes, very helpful. Managed to search and find us a vehicle that was not on the lot. Would recommend to others.
Always great service by employees, but why cant the car be washed before I get it back? It looked terrible from the outside, like it had been sitting outdoors all night. Wasnt like that when I brought it in. Just a suggestion!
Great service provider. Tony got me in and out very fast.
Excellent service their will be back if I have any another issue
I had a great experience with the whole process and Wes McConney made the transition of my new lease as easy as it could go
Took my car in for an oil change, they told me what else it needed and I was done in the time needed to complete the work.
The sales rep Drew Cameron was extremely patient, caring, and knowledgeable. I had a unique circumstance that required court intervention because of bankruptcy. Drew worked with me every step of the way allowing the time needed to come up with the payment that was within the guidelines of the court order and payment that I could afford, I could not have asked for better in the dealership experience and the sales rep. I would definitely refer Rae Laetham to anyone in need of a car.
Wes was an incredible salesman. He listened to what I wanted, and found exactly what I was looking for. I highly recommend this dealership. Friendly, and professional.
The gentlemen that brought my NEW/OLD car to me in Metamora. They were respectful & kind not to mention - they got my humor! The car looked absolutely new!
I was happy to be met with gracious hospitality and respect for my appointment to receive service for my vehicle. Also, I was happy to be able to only have to wait such a short time.
James is awesome to work with, and the prices of the dealership can’t be beat! I recommend all my family and friends here when looking for a car!
I made my appointment online, but it didnt crossover when I got there, but my service representative was so understanding he was willing to get my car service. Thank you!
My salesman James E. Go above and beyond to make his customers experience an everlasting one. He is very attentive and listen to all you me needs and wants. Once he knows that information he doesn’t stop until the deal is done. I have purchased two vehicles from him and will continue to give him my business along with anyone that I know looking for a new vehicle. Satisfied Customer
Kim is super easy to work with. Vehicle price was at par or better than two other dealerships I received quotes from. Mike and Andrea in service handled my bike hitch transfer in 24 hrs time. Service dept. organization and excellence matters to me as it as has longer lasting impact than the buying experience. Previously CJ was excellent and working Mike and Andrea has been great so far. 👍👍
Great experience! Friendly and helpful staff! We found what we were looking for and were able to make the deal quickly and get into our "new" car painlessly! Thank you CJ, Donna and team!
Service department was very clean. Followed all COVID-19 guidelines
Very happy and satisfied with dealership and salesman’ ,very professional and helpful will recommend this place to everyone.Glade to do business with you.Thank you
I came in for a recall on my windshield wipers. I didn't have an appointment but they said it would be a quick fix. He also checked my oil level for me since I was going on a long drive. I was very pleased.
Thanks you did a great job Working with Mike and Andrea was a great experience I have been your customers for like 3 1/2 years now always happy with the service in general and the technical team did also a good job thanks for the management to accommodate their shoes that been caused by the technical team at the beginning and working to satisfied me as a customer
Wes is an incredible salesman. My newer car broke down and I was told I couldn’t get in until the end of the month. I texted Wes and my car was picked up that day.
This is the best Dealership I’ve ever done business with! See sales man Wes to help you out! He’s the best out there!
Friendly Service Garage staff and good work by the mechanic.
Very good team you have put together there at this dealership and everyone was very helpful
I have used your dealership before for new sales and service. I have nothing but exceptional customer service and all my repairs were done satisfactory!! Great job again!
I leased my second car from Kim Ryszewski. Both experiences were extremely extraordinary and I will recommend her to family and friends.Kim is awesome and always has a friendly smile.
Kim was always there to answer questions She spent time with us with a no pressure demeanor. Great buying experience Thanks you all for welcome and honest experience
Very informative about my vehicle and it’s needs no oversell just letting you know what’s going on with no pressure just plain information
Always respectful, helpful and friendly. Takes time to explain and answer any questions you have. Love the option of scheduling a service over the Internet!
The dealership experience was excellent from start to finish. All of my needs were met. I did have trouble with Chrysler finance. We did twice on hold for close to an hour to speak to somebody. There should be an automated call back option. Should never treat a customer that way.
Wes made our new lease experience very easy. I received his call and about 3 days later I was driving our new truck home. Due to the nature of Covid, Wes made everything simple and very low contact. Very professional and using text and email was exactly what we need during busy times.
needed an oil change, and tire rotation...all completed quickly, and with a professional touch that can compare with other dealers east or west side
Karen Mirablie is a wonderful sales manager and would not consider buying a Chrysler product from anyone else. Wes was also a big help preparing our new Chrysler Pacifica. By the way Chrysler was not an option below.
With the pandemic going on I had to wait awhile but truly understand but the young man kept in touch daily.
I scheduled an appointment and the whole experience was timely and professional. The rep was courteous and answered all my questions. The cashier was pleasant as well.
I was able to walk in pick out the vehicle that I wanted and the purchase an application process was seamless.
Making an appointment was easy online and so convient! The staff is great to work with and caring,...I love MIKE PETERS! Always going above & beyond to provide great customer service.
We can not say or thank Wes McConney enough for the excellent job he did with the lease experience for our new Jeep Compass. It was a truly an enjoyable experience. Wes is the epitome of excellence in salesmanship and professionalism. The whole transaction was done by emails and text messages. The time we spent at the dealership was just chit chat and going over the car. Laethem is taking all precautions for the China Virus and keeping us safe. We will be back again. Thanks Wes! Great job!
Quick and easy. Handled very well by true professionals
Beverly Burns worked hard to put together an acceptable deal for us before, during and after the Covid-19 lockdown.
Quick service. Rotated tires as part of oil change.
l was searching for a used Dodge Ram . One had been located at tthis Dealership. Unfortunately it was sold by time I made contact. How ever the salesman was very helpful and offered His help and suggestions to better search for my Ram. Very good experience.
Had my vehicle in for service of tire. Had an appointment and got right in and out. They even did my recall service. Andrea Flemming was very polite and helpful.
Had an appointment for tire. Due to air leakage. Appointment during Covid-19. Got in and out even had my recall done. No problems everyone was wearing a mask social distancing was in place. My first vehicle outside the Ford family.
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