Customer Testimonials

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DealerRater Jun 24, 2022

After 1st service at another dealer was not up to par I brought vehicle to Ray Lathem Jeep for its next service interval. Will stay here at Ray Leathem CJDR as the service was spot on. Thanks for the First Class treatment.

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Cars Jun 21, 2022

Beverly Burns is personable and knowledgeable regarding what I was looking for and did her best to get me what I wanted - I would recommend her to anyone

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Cars Jun 20, 2022

Our car was serviced quickly and perfectly. It is always easy in and out and the team is very friendly! Thank you again for a great experience!

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DealerRater Jun 20, 2022

Right on time and made it truly efficient. People I came in contact with friendly. Very clean and comfortable.

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DealerRater Jun 20, 2022

Was able to complete most preparations virtually, which is best for me and everyone was prepared once I arrived! Great experience.

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Cars Jun 17, 2022

Great service! Excellent feedback timely return of vehicle 🚗 sales was one of the best I’ve had very goob truck. Look forward to excellent services down the road. My truck will not be serviced by no one else. Period.

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Cars Jun 10, 2022

Everyone was nice and helpful and I felt comfortable throughout the whole process. Didn't feel the kind of pressure you get at other dealers. Nice, easy to reach location, too.

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DealerRater Jun 8, 2022

This dealership is always friendly everyone speaks…. nice vehicles options my salesman Rob is outstanding I brought my second car from there pricing is upfront I will continue to do business with Ray Laethem!

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DealerRater Jun 5, 2022

Ray Laetham always give me exceptional vehicle service! Their staff is efficient and friendly and my waits for an appointment are never long. They communicate well with me and I appreciate everyone, from sales to service! I’m a RAM girl, forever!

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DealerRater May 28, 2022

Roxanne was the best!!! She kept me informed and went above and beyond. Very understanding of the situation

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Cars May 26, 2022

The service department personnel were personal and professional. The services performed were on-time and thorough. They even made my wait a pleasure with a clean, well stocked customer waiting area.

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DealerRater May 18, 2022

Beverly B. is the BEST!! She listens and takes care of her customers. I couldn’t ask for a better salesperson.

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DealerRater May 17, 2022

CJ continues to go above and beyond to make sure we’re always taken care of. Dealership is fast, friendly and best of all, efficient.

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Cars May 12, 2022

I could not recommend them highly enough. They never let me down. Service and Sales are professional and courteous. Quality of work is always fantastic.

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Cars May 11, 2022

Beverly B @ Ray Laethem is the BEST!! I couldn’t ask for a better salesperson, she took care of my husband and I in all aspects of purchasing a vehicle.

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DealerRater May 10, 2022

I had an 8 a.m. appointment and was able to be out by 8:45. My service advisor, Anita Tucker was wonderful. She kept me updated about the time since I had to be at work by 9:00. The service men said I should get extra work done, new filters and she explained to me what was needed. I was able to use a coupon which saved me 18.00 too. I love the status report too. This is the first I received one and it explains what service may be needed in the future.

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Cars May 10, 2022

Would always recommend this location. They are very kind. Great customer service Had an amazing experience with the shuttle service. The gentleman was amazing. So kind and a pleasure riding with him

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DealerRater May 6, 2022

Solomon Peter was great, he stayed in touch and kept me updated as to when the title was coming in for the vehicle I purchased. I told him what I was interested in and he found it. Thank you!

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Cars May 4, 2022

Thank you for correcting the problem with my windshield wipers and issuing the standard equipment that came on my Jeep Grand Cherokee when I purchased it.

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Cars May 3, 2022

I recently had an oil change and a tire rotation in my Pacifica. The service was complete as expected within fifteen minutes of my arrival. In addition to the requested work, the technician set the tire pressure and checked all filters and fluids. Ray Leathem is a family owned business that goes the extra mile to take care of customers.

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DealerRater May 1, 2022

Good and prompt service. The team respected my time constraints. They explained the work and time that was needed.

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DealerRater Apr 28, 2022

Thank you for the service. The people were very helpful and efficient. Also very friendly.

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Cars Apr 27, 2022

We have been customers at this dealership for years, and would not go anywhere else. Our only regret is that our favorite salesperson is retiring soon. Good luck Beverly and God bless!

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DealerRater Apr 16, 2022

Drew Cameron was great. Very responsive, friendly and up front. Very easy process. Thank you guys.

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Cars Apr 10, 2022

As usual, the salesperson, Wes was receptive to our needs, aware of our likes and dislikes and found us a great vehicle at a reasonable price.

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DealerRater Apr 4, 2022

My appointment was Monday and I picked up my 2022 Ram Tuesday! James and the entire team did an amazing job working around my busy schedule. All of the staff that I encountered was extremely friendly and eager to help. Great Experience!

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DealerRater Apr 2, 2022

2012 Chrysler 200 had check engine light. Called and was able to get an appointment immediately. The vehicle was fixed and I picked it up the next day.

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Cars Mar 30, 2022

Was a very nice experience and great service . Was the quickest I’ve been in and out of a dealership I called head and gave them all my information and told I to be somewhere and they where on top of it.

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Cars Mar 29, 2022

Exceptional experiece, my entire experiece with this dealership has been nothing but exceptional. I have purchased several vehicles from Laethem and have sent MANY of my friends there as well. Top notch dealership and people...great experience.

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Cars Mar 25, 2022

James Powell sold me a Jeep Compass in 2019. I went back to him to sell me a Jeep2022. Nothing else needs to be said.

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DealerRater Mar 24, 2022

Really great people to work with. I told them what I wanted and they found it for me.

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DealerRater Mar 24, 2022

Online appointment scheduling and a quick process for drop off and pick up. Convenient location for the Grosse Pointe and east side area. Great dealership. Cashier and service advisor were friendly and efficient.

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DealerRater Nov 18, 2021

Wes was great and made the process so easy! He was prompt with my emails and answered all of my questions. I felt like he truly cared about us, and would work with him again in a heartbeat.

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DealerRater Nov 8, 2021

Always a great experience here with all of the team. CJ was very easy to deal with, answered all the questions I had.. Picking up the vehicle was a breeze. Sean the finance guy was not pushy at all. They were both friendly to my son who was along for the ride. Mr. Laethem has a good team.

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DealerRater Jul 1, 2021

Very easy to work with, customer-centric, and friendly. Would be happy to work with them again.

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Cars Jun 27, 2021

Routine service performed very well

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Cars Jun 25, 2021

Always a easy and pleasure to do with the staff at Ray Laethem. Kim was an exceptional saleswoman, and weve already been referring family and friends!

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Cars Jun 21, 2021

keewp up the good work

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DealerRater Jun 21, 2021

A great dealership & great people to work with. Keep up the good work

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Cars Jun 20, 2021

Excellent customer service.

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Cars Jun 17, 2021

Bought a jeep, I was in and out in about 1 1/2 hours and everything went perfectly. Good transaction

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DealerRater Jun 15, 2021

The entire Laethem staff worked with us to ensure that the buying experience was exceptional. It is a pleasure to do business with people who know your name and call you by it. The follow up to explain how new features worked was also exceptional. At the time of vehicle pick-up I was not feeling well, but they accommodated me by bringing the paperwork out to my car for explanation and signature. This is an outstanding dealership.

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Cars Jun 13, 2021

This is a great dealership! The service and staff are exceptional. They treat each customer as #1! I will not hesitate to recommend this dealership!

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DealerRater Jun 13, 2021

Fast, expert and friendly service. This is a local dealership that serves the entire community. The staff and sales persons are friendly and will give you the best deal possible

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DealerRater Jun 13, 2021

Going from leasing to purchasing was a great experience for me. I will definitely revisit Ray laethem when it is time for a new vechile.

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DealerRater Jun 1, 2021

Quickest and easiest car purchase I ever done rob was excellent great to work with came in around 12 left with my new vehicle at 4

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DealerRater May 31, 2021

I recently purchased a pre-owned RAM 1500 and had a phenomenal experience. My sales consultant was Drew Cameron and he was exceptional. I drove 11 hours from Virginia because of the great price and it was well worth it. Drew has excellent communication, Professionalism, and is very thorough. I’ve bought several cars over the last 15 years and this was by far the best experience I’ve encountered when purchasing a vehicle. The whole process, especially for being an out of state buyer, was simple and expedient. I would do it all over again with no hesitation.

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Cars May 26, 2021

Theyre almost back to their prepanademic service, they just need to record every service that they given you so they wont be offering it again in the email.

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DealerRater May 11, 2021

As always the service team found a way to get me in on short notice and took care of my maintenance issue promptly and professionally. Andrea is a joy to work with and always goes the extra mile to make sure my needs are met.

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DealerRater May 11, 2021

Jim and Rob made the process so easy and went the extra mile! My van needed service and they were honest about the pricing and the appropriate next steps, and helped me get there quickly and easily.

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Cars May 5, 2021

Wes was absolutely fantastic! I was able to turn in my lease early and get my dream car! Would definitely recommend this dealership to anyone. Everyone I was able to work with were extremely helpful and great to work with.

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Cars May 4, 2021

The service rep Andrea was extremely friendly and helpful! Mark the technician does great thorough work! Great experience!

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DealerRater May 4, 2021

100% professional and accommodating! Tony was on top of everything and made sure I was taken care of-I so appreciate everyone at Ray Laethem!

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Cars May 3, 2021

Ray Laethem is a great dealership to work with. They are receptive and responsive. They answer questions and provide solutions. I would not hesitate to refer friends and family.

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DealerRater May 3, 2021

Completely professional tech Bob Tobeler explained needed maintenance I am so glad you have people like bob Tobeler so highly skilled to work on all cars as neede

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Cars Apr 19, 2021

Thank you so much. Love my newer car. Everyone was very helpful and easy to work with.

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Cars Apr 16, 2021

Wesley made the buying process so easy! He took care of everything for me, and found me the perfect car! Already have recommended him, and this dealership to several friends!

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Cars Apr 7, 2021

My appt for a four wheel alignment was smooth. I arrived at 7:45 a.m. for my appt and was done at 9:10 a.m. My service advisor, Anthony Grayson is very knowledgeable and personable.

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DealerRater Apr 6, 2021

Good service, Nick responded right away with any questions or concerns I had. He had Good Energy very professional. I will definitely recommend him to anyone looking for a car.

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DealerRater Apr 5, 2021

I was very pleased with the initial work but had a follow up issue that needed to be addressed. Mike Charbonneau went above and beyond to get this worked done painlessly and turned what could have been a less than great experience into and excellent one.

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DealerRater Apr 4, 2021

Beverly Burns! Although I realize that a team is necessary to complete the sale, Bev was awesome!! She kept in great communication with me and she was genuinely involved during the entire process. This felt less like a “sale”. Instead I felt like I was in good hands and working with someone who genuinely wanted the best for me. Thank you team for getting it done but a special Thank You to Beverly for being patient and making things happen on end! I truly appreciate you!!!!

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DealerRater Apr 4, 2021

Quick and easy lease experience, Wes even delivered our new vehicle to our home for us which was awesome! Will send everyone here for their new car needs.

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Cars Mar 26, 2021

Weve leased our vehicles from Ray Laethem for the past few years and always have a great experience. Staff if very friendly and knowledgeable. You wont leave with any unanswered questions. Wes is our go to salesman as he always goes far and beyond to provide great customer service.

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DealerRater Mar 24, 2021

The Service I received was great. They where professional, very easy to work with, and made the process real easy. I would highly recommend them.

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DealerRater Mar 17, 2021

Appointment scheduled without hassle. Service thorough, efficient and timely completed, .Socially distanced and comfortable seating in waiting area. Service staff courteous, professional and knowledgeable. No issues with cost of service..

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DealerRater Mar 16, 2021

Great dealership, fast and easy to work with. We love the Laethem Lease Program. Have leased numerous vehicles and had a great experience each time.

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DealerRater Mar 10, 2021

Very professional and courteous. I was helped right away. Coffee and snacks were readily available. I will recommend other people to take their vehicles there

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DealerRater Mar 9, 2021

CJ really worked hard to find me the right vehicle. He always keep the lines of communication going. Also, the gentleman that delivered the car was so trustworthy and kind. Thanks so much!

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DealerRater Mar 9, 2021

Very friendly 3 r 5 y y y y y y y y y y y y y y y y y y y y

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DealerRater Mar 8, 2021

Anthony went above and beyond expectations! A true warm hearted person, that cares about the customers experience and tries to get the issue resolved. Thank you Antony

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DealerRater Mar 8, 2021

Thanks for the good service James Powell and the financial guy y'all did a good job helping me get my truck I appreciate it thank you

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DealerRater Feb 27, 2021

Quick service. It was Easy to make an appointment online. Friendly associates. Nice waiting room. Excellent customer service and clear explanation of services performed and needed.

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Cars Feb 22, 2021

Fit me in quickly, charged me a fair price, and had me out of there quickly. That is all you can ask for in this new world we live in

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Cars Feb 19, 2021

Beverly was great and put me in the truck I wanted

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DealerRater Feb 18, 2021

This was possibly the best oil change experience I've ever had. It was faster than usual, very few people around & a lot less hectic!

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DealerRater Feb 17, 2021

Ray Laethem Chrysler Jeep Ram has. Huge inventory. The sales staff is friendly and very helpful. The financing manager answered all of my questions and made sure I understood everything before I signed the paperwork.

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DealerRater Feb 15, 2021

Amazing staff. This is the most friendliest dealer I have ever been to Friendly , polite , caring efficient I could go on and on. Will always go here

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Cars Feb 15, 2021

It was a very pleasant experience dealing with Wesley he was very knowledgeable and took his time explaining things. Would not hesitate to recommend him to someone else.

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Cars Feb 15, 2021

Employees pleasant and helpful, Work completed on time. Facility clean and roomy. Dealership close to home -- makes it very convenient. Thank you

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DealerRater Feb 13, 2021

Great, friendly customer service. Work completed in a timely manner. Service technician makes me feel like they truly care. Awesome, Awesome, Awesome, Awesome, Awesome, Awesome!!!!!

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DealerRater Feb 10, 2021

Anthony did I wonderful job, he kept me abreast every step of the way. When it was completed he sent a car to my house to pick me up

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DealerRater Feb 6, 2021

The staff provided timely and excellent service! They discussed the reason why there a recall on parts and software updates. The software update only took about an hour.

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DealerRater Feb 3, 2021

My sevice tech Anthony was exceptional. He was accurate thourogh took time to get to know my concerns. The vehicle was ready when he said it was going to be. His attitude and professionalism was outsyanding and his attention to detail.

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DealerRater Feb 2, 2021

Always a timely service experience at Ray Laethem. Experienced service and technicians who keep you updated throughout the process. Wait times are reasonable and they will drive you home and pick you up if needed.

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Cars Jan 26, 2021

Have leased 2 vehicles from there. They were wonderful both times!

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DealerRater Jan 22, 2021

Great dealership Nick was more than Great he got my vehicle quick from another dealership and he was a man of his word Great guy

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DealerRater Jan 12, 2021

James Powell @ Ray Laethem Excellent & Efficient Sales Professional This is our third purchase there and we are always well pleased we will continue to purchase our vehicles there

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Cars Dec 29, 2020

Happy with my service but I was very disappointed, to see the warranty paper moved from the window and not left in my car, I dont know whats covered. And my brakes make noise.

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DealerRater Dec 28, 2020

Great, friendly customer service. The atmosphere was very pleasant and clean. I enjoyed viewing the showroom, as well as the outdoors display. Fast paced service

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DealerRater Dec 27, 2020

Wonderful! I want the George Washington poster with the Challenger! It would look great in the man cave. Always good service. Will be back for sure!

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Cars Dec 24, 2020

Nick was great. Absolutely NO pressure from this guy. Ive dealt with a lot of people in the past on Nick was one of the better ones. I really appreciate his effort.

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DealerRater Dec 21, 2020

Everything went smoothly. Salesman, Wes, very helpful. Managed to search and find us a vehicle that was not on the lot. Would recommend to others.

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Cars Dec 14, 2020

Always great service by employees, but why cant the car be washed before I get it back? It looked terrible from the outside, like it had been sitting outdoors all night. Wasnt like that when I brought it in. Just a suggestion!

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Cars Dec 8, 2020

Great service provider. Tony got me in and out very fast.

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Cars Dec 7, 2020

Excellent service their will be back if I have any another issue

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DealerRater Dec 5, 2020

I had a great experience with the whole process and Wes McConney made the transition of my new lease as easy as it could go

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Cars Nov 24, 2020

Took my car in for an oil change, they told me what else it needed and I was done in the time needed to complete the work.

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Cars Nov 23, 2020

The sales rep Drew Cameron was extremely patient, caring, and knowledgeable. I had a unique circumstance that required court intervention because of bankruptcy. Drew worked with me every step of the way allowing the time needed to come up with the payment that was within the guidelines of the court order and payment that I could afford, I could not have asked for better in the dealership experience and the sales rep. I would definitely refer Rae Laetham to anyone in need of a car.

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DealerRater Nov 22, 2020

Wes was an incredible salesman. He listened to what I wanted, and found exactly what I was looking for. I highly recommend this dealership. Friendly, and professional.

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DealerRater Nov 17, 2020

The gentlemen that brought my NEW/OLD car to me in Metamora. They were respectful & kind not to mention - they got my humor! The car looked absolutely new!

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