Customer Testimonials

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DealerRater Dec 2, 2022

The service advisor Alicia worked very hard to keep me informed of the status of the vehicle and what needs to be done.

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Cars Dec 1, 2022

Mr. Powell is the Best! He asked me about my family and our goals, to try and figure what would be the best vehicle and the best price. I'm enjoying our 2023 Grand Cherokee Laredo Altitude and the family loves it. Let it snow, let it snow. Thanks again

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Cars Nov 28, 2022

Quality service every time I am in for service Advisors are professional and keep me updated throughout the time my vehicles are in for service.

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DealerRater Nov 27, 2022

The level of service was exceptional, very transparent and timely. I was always keep up to date.

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DealerRater Nov 20, 2022

Fast to honor my appointment time attention to detail very clean work knowledgeable technician timely maintenance performance

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DealerRater Nov 15, 2022

Alecia and the whole service team was friendly and professional. My car was completed earlier than promised. Refreshing to have great service in today’s business world.

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DealerRater Nov 15, 2022

Was taken care of right away.everything went smoothly.very satisfied with the service that was performed.

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DealerRater Nov 13, 2022

Quick service and great hospitality while I waited. A clean and comfortable experience that I appreciate during this COVID times.

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Cars Nov 5, 2022

Service on my car is always on time and complete. The service department team is professional and personable. I highly recommend them. They make a visit to the dealership a pleasant experience.

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DealerRater Nov 4, 2022

Convenient hours, friendlt helpful staff. I believe this is a quality dealership experience each time I go ..

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Cars Oct 24, 2022

Service manager was knowledgeable and polite. Repairs were correctly done in a timely manner. When I called to schedule service, I was offered an appointment within 48 hours.

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Cars Oct 24, 2022

Service manager was knowledgeable and polite. Repairs were correctly done in a timely manner. When I called to schedule service, I was offered an appointment within 48 hours.

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DealerRater Oct 17, 2022

The service tech was knowledgeable and understood my needs. They were prompt, accommodating and accurate. My vehicle was completed and returned with cleaned and property repaired

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DealerRater Oct 11, 2022

Excellent and timely service. My service agent kept me informed of time and advised about future service. it was easy to schedule the appointment

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Cars Oct 11, 2022

The Work Was Completed Within 5 Hours , The Dealer Ship I Purchased The Pacifica At Could Not Have The Work Completed Within One Day , Thank You

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DealerRater Sep 27, 2022

They were very nice and got me in and out is record time. That's Great.

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Cars Sep 23, 2022

Ray Laethem Service did and excellent job servicing my Jeep. I responded to a recall letter and was given an appointment immediately . Roxanne, the adviser, explained the process and oversaw the process.

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DealerRater Sep 20, 2022

Wes McConney and everyone who assisted me were just an amazing group to work with in purchasing my new Jeep Grand Cherokee.

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DealerRater Sep 14, 2022

Very efficient diagnosis and scheduling for part replacement. Awaiting call for future service. Waiting for part to arrive.

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Cars Sep 12, 2022

Every thing went very well ...From the phone call to service to getting my keys back to go back home. A+ Job to all involved !!

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Cars Sep 11, 2022

Excellent customer service help me in every way possible, nice and courteous dealers, I will recommend Ray Latham to anyone who's looking for a new or used vehicle

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DealerRater Sep 6, 2022

Nice folks Drove over from the West side of the state to look at a used cars for my daughter. Sales Person went out to look at the car and go over it with me. He said it was worth stopping and taking a look. I looked at 4 cars that day and this was the only one I test drove and bought. There was a little mix up on License plates and they offered to drive over and rectify it. I hate buying cars but they made the experiance pleasurable. Thank you

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DealerRater Sep 6, 2022

My Mother was treated very professionally in Service by Bradley and Anita. After years of staying away she is thrilled and will be returning in the future. Excellent people skills by all.

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DealerRater Aug 29, 2022

Made an appt. And they took my car in immediately. Not a very long wait.

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DealerRater Aug 24, 2022

Super service with a smile. Got everything done on one visit and was done on time. Thank you!!!!!!!!!!! Great customer service from Service Advisor Leanne.

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Cars Aug 22, 2022

Repaired my vehicle pretty quickly, had a problem when I picked it up but fixed it easily in a few minutes, they were very good

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DealerRater Aug 20, 2022

Great customer service and always followed up and kept me informed of the buying process.

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DealerRater Aug 16, 2022

Dealership goes above and beyond. My personal Dealer, CJ Williams, continues to take great care of myself and my family. Very thankful for CJ.

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DealerRater Aug 6, 2022

Staff is always friendly and knowledgeable. Wait times estimates are always spot on! Great service from mechanics, techs, and service coordinators.

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DealerRater Jul 29, 2022

I purchase/lease all of my vehicles from Ray Laethem! I will always go there!

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DealerRater Jul 17, 2022

The mirror for my Jeep was on national back order. I was pleased the Staff kept in touch and gave me regular updates. When the mirror arrived the job was completed as promised while I waited. Great Service and thorough follow up. Thank you

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DealerRater Jul 12, 2022

Good friendly service! Everyone was nice and friendly and the service was prompt. Didn’t have to wait long.

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Cars Jul 3, 2022

I absolutely hate car shopping however CJ and Shawn made my experience great! The team were friendly, professional, and made me laugh. Will definitely go back for future purchases!

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DealerRater Jun 24, 2022

After 1st service at another dealer was not up to par I brought vehicle to Ray Lathem Jeep for its next service interval. Will stay here at Ray Leathem CJDR as the service was spot on. Thanks for the First Class treatment.

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Cars Jun 21, 2022

Beverly Burns is personable and knowledgeable regarding what I was looking for and did her best to get me what I wanted - I would recommend her to anyone

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Cars Jun 20, 2022

Our car was serviced quickly and perfectly. It is always easy in and out and the team is very friendly! Thank you again for a great experience!

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DealerRater Jun 20, 2022

Right on time and made it truly efficient. People I came in contact with friendly. Very clean and comfortable.

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DealerRater Jun 20, 2022

Was able to complete most preparations virtually, which is best for me and everyone was prepared once I arrived! Great experience.

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Cars Jun 17, 2022

Great service! Excellent feedback timely return of vehicle 🚗 sales was one of the best I’ve had very goob truck. Look forward to excellent services down the road. My truck will not be serviced by no one else. Period.

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Cars Jun 10, 2022

Everyone was nice and helpful and I felt comfortable throughout the whole process. Didn't feel the kind of pressure you get at other dealers. Nice, easy to reach location, too.

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DealerRater Jun 8, 2022

This dealership is always friendly everyone speaks…. nice vehicles options my salesman Rob is outstanding I brought my second car from there pricing is upfront I will continue to do business with Ray Laethem!

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DealerRater Jun 5, 2022

Ray Laetham always give me exceptional vehicle service! Their staff is efficient and friendly and my waits for an appointment are never long. They communicate well with me and I appreciate everyone, from sales to service! I’m a RAM girl, forever!

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DealerRater May 28, 2022

Roxanne was the best!!! She kept me informed and went above and beyond. Very understanding of the situation

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Cars May 26, 2022

The service department personnel were personal and professional. The services performed were on-time and thorough. They even made my wait a pleasure with a clean, well stocked customer waiting area.

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DealerRater May 18, 2022

Beverly B. is the BEST!! She listens and takes care of her customers. I couldn’t ask for a better salesperson.

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DealerRater May 17, 2022

CJ continues to go above and beyond to make sure we’re always taken care of. Dealership is fast, friendly and best of all, efficient.

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Cars May 12, 2022

I could not recommend them highly enough. They never let me down. Service and Sales are professional and courteous. Quality of work is always fantastic.

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Cars May 11, 2022

Beverly B @ Ray Laethem is the BEST!! I couldn’t ask for a better salesperson, she took care of my husband and I in all aspects of purchasing a vehicle.

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DealerRater May 10, 2022

I had an 8 a.m. appointment and was able to be out by 8:45. My service advisor, Anita Tucker was wonderful. She kept me updated about the time since I had to be at work by 9:00. The service men said I should get extra work done, new filters and she explained to me what was needed. I was able to use a coupon which saved me 18.00 too. I love the status report too. This is the first I received one and it explains what service may be needed in the future.

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Cars May 10, 2022

Would always recommend this location. They are very kind. Great customer service Had an amazing experience with the shuttle service. The gentleman was amazing. So kind and a pleasure riding with him

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DealerRater May 6, 2022

Solomon Peter was great, he stayed in touch and kept me updated as to when the title was coming in for the vehicle I purchased. I told him what I was interested in and he found it. Thank you!

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Cars May 4, 2022

Thank you for correcting the problem with my windshield wipers and issuing the standard equipment that came on my Jeep Grand Cherokee when I purchased it.

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Cars May 3, 2022

I recently had an oil change and a tire rotation in my Pacifica. The service was complete as expected within fifteen minutes of my arrival. In addition to the requested work, the technician set the tire pressure and checked all filters and fluids. Ray Leathem is a family owned business that goes the extra mile to take care of customers.

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DealerRater May 1, 2022

Good and prompt service. The team respected my time constraints. They explained the work and time that was needed.

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DealerRater Apr 28, 2022

Thank you for the service. The people were very helpful and efficient. Also very friendly.

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Cars Apr 27, 2022

We have been customers at this dealership for years, and would not go anywhere else. Our only regret is that our favorite salesperson is retiring soon. Good luck Beverly and God bless!

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DealerRater Apr 16, 2022

Drew Cameron was great. Very responsive, friendly and up front. Very easy process. Thank you guys.

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Cars Apr 10, 2022

As usual, the salesperson, Wes was receptive to our needs, aware of our likes and dislikes and found us a great vehicle at a reasonable price.

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DealerRater Apr 4, 2022

My appointment was Monday and I picked up my 2022 Ram Tuesday! James and the entire team did an amazing job working around my busy schedule. All of the staff that I encountered was extremely friendly and eager to help. Great Experience!

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DealerRater Apr 2, 2022

2012 Chrysler 200 had check engine light. Called and was able to get an appointment immediately. The vehicle was fixed and I picked it up the next day.

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Cars Mar 30, 2022

Was a very nice experience and great service . Was the quickest I’ve been in and out of a dealership I called head and gave them all my information and told I to be somewhere and they where on top of it.

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Cars Mar 29, 2022

Exceptional experiece, my entire experiece with this dealership has been nothing but exceptional. I have purchased several vehicles from Laethem and have sent MANY of my friends there as well. Top notch dealership and people...great experience.

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Cars Mar 25, 2022

James Powell sold me a Jeep Compass in 2019. I went back to him to sell me a Jeep2022. Nothing else needs to be said.

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DealerRater Mar 24, 2022

Really great people to work with. I told them what I wanted and they found it for me.

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DealerRater Mar 24, 2022

Online appointment scheduling and a quick process for drop off and pick up. Convenient location for the Grosse Pointe and east side area. Great dealership. Cashier and service advisor were friendly and efficient.

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DealerRater Nov 18, 2021

Wes was great and made the process so easy! He was prompt with my emails and answered all of my questions. I felt like he truly cared about us, and would work with him again in a heartbeat.

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DealerRater Nov 8, 2021

Always a great experience here with all of the team. CJ was very easy to deal with, answered all the questions I had.. Picking up the vehicle was a breeze. Sean the finance guy was not pushy at all. They were both friendly to my son who was along for the ride. Mr. Laethem has a good team.

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DealerRater Jul 1, 2021

Very easy to work with, customer-centric, and friendly. Would be happy to work with them again.

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Cars Jun 27, 2021

Routine service performed very well

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Cars Jun 25, 2021

Always a easy and pleasure to do with the staff at Ray Laethem. Kim was an exceptional saleswoman, and weve already been referring family and friends!

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Cars Jun 21, 2021

keewp up the good work

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DealerRater Jun 21, 2021

A great dealership & great people to work with. Keep up the good work

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Cars Jun 20, 2021

Excellent customer service.

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Cars Jun 17, 2021

Bought a jeep, I was in and out in about 1 1/2 hours and everything went perfectly. Good transaction

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DealerRater Jun 15, 2021

The entire Laethem staff worked with us to ensure that the buying experience was exceptional. It is a pleasure to do business with people who know your name and call you by it. The follow up to explain how new features worked was also exceptional. At the time of vehicle pick-up I was not feeling well, but they accommodated me by bringing the paperwork out to my car for explanation and signature. This is an outstanding dealership.

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Cars Jun 13, 2021

This is a great dealership! The service and staff are exceptional. They treat each customer as #1! I will not hesitate to recommend this dealership!

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DealerRater Jun 13, 2021

Fast, expert and friendly service. This is a local dealership that serves the entire community. The staff and sales persons are friendly and will give you the best deal possible

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DealerRater Jun 13, 2021

Going from leasing to purchasing was a great experience for me. I will definitely revisit Ray laethem when it is time for a new vechile.

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DealerRater Jun 1, 2021

Quickest and easiest car purchase I ever done rob was excellent great to work with came in around 12 left with my new vehicle at 4

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DealerRater May 31, 2021

I recently purchased a pre-owned RAM 1500 and had a phenomenal experience. My sales consultant was Drew Cameron and he was exceptional. I drove 11 hours from Virginia because of the great price and it was well worth it. Drew has excellent communication, Professionalism, and is very thorough. I’ve bought several cars over the last 15 years and this was by far the best experience I’ve encountered when purchasing a vehicle. The whole process, especially for being an out of state buyer, was simple and expedient. I would do it all over again with no hesitation.

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Cars May 26, 2021

Theyre almost back to their prepanademic service, they just need to record every service that they given you so they wont be offering it again in the email.

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DealerRater May 11, 2021

As always the service team found a way to get me in on short notice and took care of my maintenance issue promptly and professionally. Andrea is a joy to work with and always goes the extra mile to make sure my needs are met.

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DealerRater May 11, 2021

Jim and Rob made the process so easy and went the extra mile! My van needed service and they were honest about the pricing and the appropriate next steps, and helped me get there quickly and easily.

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Cars May 5, 2021

Wes was absolutely fantastic! I was able to turn in my lease early and get my dream car! Would definitely recommend this dealership to anyone. Everyone I was able to work with were extremely helpful and great to work with.

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Cars May 4, 2021

The service rep Andrea was extremely friendly and helpful! Mark the technician does great thorough work! Great experience!

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DealerRater May 4, 2021

100% professional and accommodating! Tony was on top of everything and made sure I was taken care of-I so appreciate everyone at Ray Laethem!

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Cars May 3, 2021

Ray Laethem is a great dealership to work with. They are receptive and responsive. They answer questions and provide solutions. I would not hesitate to refer friends and family.

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DealerRater May 3, 2021

Completely professional tech Bob Tobeler explained needed maintenance I am so glad you have people like bob Tobeler so highly skilled to work on all cars as neede

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Cars Apr 19, 2021

Thank you so much. Love my newer car. Everyone was very helpful and easy to work with.

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Cars Apr 16, 2021

Wesley made the buying process so easy! He took care of everything for me, and found me the perfect car! Already have recommended him, and this dealership to several friends!

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Cars Apr 7, 2021

My appt for a four wheel alignment was smooth. I arrived at 7:45 a.m. for my appt and was done at 9:10 a.m. My service advisor, Anthony Grayson is very knowledgeable and personable.

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DealerRater Apr 6, 2021

Good service, Nick responded right away with any questions or concerns I had. He had Good Energy very professional. I will definitely recommend him to anyone looking for a car.

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DealerRater Apr 5, 2021

I was very pleased with the initial work but had a follow up issue that needed to be addressed. Mike Charbonneau went above and beyond to get this worked done painlessly and turned what could have been a less than great experience into and excellent one.

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DealerRater Apr 4, 2021

Beverly Burns! Although I realize that a team is necessary to complete the sale, Bev was awesome!! She kept in great communication with me and she was genuinely involved during the entire process. This felt less like a “sale”. Instead I felt like I was in good hands and working with someone who genuinely wanted the best for me. Thank you team for getting it done but a special Thank You to Beverly for being patient and making things happen on end! I truly appreciate you!!!!

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DealerRater Apr 4, 2021

Quick and easy lease experience, Wes even delivered our new vehicle to our home for us which was awesome! Will send everyone here for their new car needs.

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Cars Mar 26, 2021

Weve leased our vehicles from Ray Laethem for the past few years and always have a great experience. Staff if very friendly and knowledgeable. You wont leave with any unanswered questions. Wes is our go to salesman as he always goes far and beyond to provide great customer service.

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DealerRater Mar 24, 2021

The Service I received was great. They where professional, very easy to work with, and made the process real easy. I would highly recommend them.

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DealerRater Mar 17, 2021

Appointment scheduled without hassle. Service thorough, efficient and timely completed, .Socially distanced and comfortable seating in waiting area. Service staff courteous, professional and knowledgeable. No issues with cost of service..

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DealerRater Mar 16, 2021

Great dealership, fast and easy to work with. We love the Laethem Lease Program. Have leased numerous vehicles and had a great experience each time.

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DealerRater Mar 10, 2021

Very professional and courteous. I was helped right away. Coffee and snacks were readily available. I will recommend other people to take their vehicles there

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