Customer Testimonials
I recently switched to Laethem from another dealer and am so glad I did!! Great customer service!! Friendly and helpful staff!! Went in for an oil change, walked out with a new car!!
As always, good service, good people, and quick to take care of me when I pull in.
We have used Ray Laethem for our vehicle needs several times. Always good service and convenient location
Good overall but seems to be short staffed which may be contributing to delays in getting appointments or being serviced.
Super friendly staff and quick service! I always recommend you to friends and family! Very pleased!
Great service and follow up every time I go to RLMV. Highly recommended for purchase and/or service.
In for an oil change - great customer service and quick turn around! Very Very happy!
Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Customer Service
I love this dealership.plus my Dealer Mr.Powell he do take care of you I have been working with him for a while...
The service was good. It just takes too long for the process. I think if you drop your car off at an appointment time they should get started on it right away.
Beverly made my experience truly amazing was very understanding and just all-around a wonderful person
I received first-class service from Nick and his associates at Ray Laethem. They gave me excellent value for my 2018 trade-in and got me into a new 2023 Jeep. They found me the perfect model with the options I wanted. The purchasing process was efficient, thorough, and cordial every step of the way. This team shows pride in the vehicles they sell and are open, honest, and attentive to their Grosse Pointe customers. Thank you for another enjoyable shopping experience.
The team at Ray Laethem is always kind. The mechanics always are respectful to the needs of the car and leave exactly as I gave it to them. They always try their best to address my concerns, respectfully!
Dealership is awesome. Kept me updated. We still need car rentals. Whe I got my vehicle back it was clean and service was as expected.
Jeff is a wonderful sales associate! Extremely knowledgeable. Courteous, and helpful. Great experience! Definitely recommend dealership to others
Matt is one of the service managers at Ray Laethem, he continues to be an exceptional liaison between me and the service technicians. Matt always provides prompt consistent updates on the progress of my vehicle's repairs_ ensuring I am fully aware of any anomaly that would impact the "time" to completion or additional "cost" of repairs. The service team overall is friendly and attentive. And if you have a quick repair and choose to wait for your vehicle, the new Customer Service Lounge is a nice place to be, complimentary coffee and snack are a ...
good sales lousy service department wayr to slow and very difficult to get good prompt servive even for minor repairs ie oil change
This was one of the best experiences I have ever had in leasing a new vehicle. The salesperson, the sales manager and the person on met with regarding protection were all excellent and I love my vehicle.
Friendly greeting. Helped me right away (I had a reservation for an oil change) Did the work quickly and checked me out so I could be on my way
Very happy with experience. Jeff Jones is the best! Never dissatisfied with his customer service.
Beverly Burns is absolutely the best person to work with at Ray Laetham. She made sure I left with the vehicle I desired and the process was so easy. This is the 2nd vehicle I leased through her. Thank you for great service.
Our salesman, James Powell, went above and beyond when assisting us with our new purchase.
Great experience! Our salesperson Nick is wonderful, we refer Ray Laethem and Nick to all our friends and family, they have had an excellent experience as well. Thanks for making the buying a car experience the way it should be. Enjoyable!
Fast and friendly service will definitely come back for any services needed on my new suv! I recommend this dealership to all my family and friends!
The staff was friendly, efficient and stayed in great communication with me throughout my service.
Very good service at dealership Staff very friendly and knowledgeable Shuttle is very good service to offer
The dealership is absolutely outstanding. They’re very polite and they’re extremely practical knowing that people are relying on their transportation. Today’s world is really tough to keep people happy so it’s difficult for them to do that. However, they do it every time at Ray Laethem! Unbelievable, professional, and courteous. They’re always trying their best to get a loaner vehicle when available even if it’s very busy. Plus the work is done beautifully.
The customer service representative was very courteous, professional and explained The overall maintenance report throughly.
The service is great. Sale agent Kim is very helpful and professional along with good service.
I love the start of the remodeling! I love the congenial demeanor of the staff! I love the way Matt, Service Advisor follows up, when I bring my vehicle in!
Fantastic as always! Great people, great service. 2nd experience here and I won't go anywhere else. Just got my 10th Jeep.
Excellent service; smooth process; great communication; treat you like family; Bev Burns is the best!
Roxanne did a good job getting me in and out of the service appointment and booking my second vehicle that same day for service. Nice to work with someone who knows what they are doing and is professional.
I no longer live in the area and have not been to the facility for over 3 years but recall it being very nice. Outstanding sales people. Jeff Jones went way above my expectations and is the number one reason why I chose Ray Laetham.
I came in for a oil change with out an appointment. I was able to get an appointment same day. Employees were very nice and helpful. Was a great experience.
The Saturday sale event made the experience a lot easier. Thanks Matt Frame for your help.
I live in northern Michigan and prefer to schedule work on the Jeep at the dealership rather then locally.
Kim was my sales person and she was exceptional. No pressure, she listened to my very specific requirements and never got impatient or frustrated. I will definitely be getting another Jeep Wrangler from Ray Laethem and Kim.
Quick appointment given. Immediate attention when entered service area. BRAD in service area kept in touch the entire time, fixed warranty issue quickly and got jeep back to me quickly.
Very professional and friendly staff. Came in for an oil change and recall. I was in and out in not time.
Quick and easy service online appointment. Dealership was ready when I arrived and service was complete/out in 45 minutes .
The dealership and service sperson gave great service-everything I could ask for. Thank you for the excellent experience.
Friendly, curtious, professional, respectful, everyone is smiling and they enjoy working at Laethem. The dealership is very clean and well kept.
Purchasing a car with Laethem is always an efficient and easy process. Working with Kim is great, as she is organized, knowledgeable, and super friendly!
Alicia in the Service center was very helpful and resolved my Jeep problems in a timely manner
My experience with the Service department at this dealership has been great! I always schedule all my vehicle maintenance services at Ray Laethem.
Mr. Powell made it easy to lease a new vehicle. Went over all of the incentives and got me the vehicle with all of the items additional items I wanted.
Wonderful crew to work with! Very helpful and professional! Went out of their way to get me into my vehicle of choice! The whole process was easy and efficient.
I have had service done at this dealership along with recently getting a lease. White glove service in all areas. Attention to detail and prompt with needs. Highly recommend
Dealership went above and beyond to make sure my needs were met and vehicle was serviced correctly.
The service agent I worked with was very nice, friendly and knowledgeable. Very pleasant to work with and followed up on all my questions.
The service advisor Alicia worked very hard to keep me informed of the status of the vehicle and what needs to be done.
The level of service was exceptional, very transparent and timely. I was always keep up to date.
Fast to honor my appointment time attention to detail very clean work knowledgeable technician timely maintenance performance
Alecia and the whole service team was friendly and professional. My car was completed earlier than promised. Refreshing to have great service in today’s business world.
Was taken care of right away.everything went smoothly.very satisfied with the service that was performed.
Quick service and great hospitality while I waited. A clean and comfortable experience that I appreciate during this COVID times.
Convenient hours, friendlt helpful staff. I believe this is a quality dealership experience each time I go ..
The service tech was knowledgeable and understood my needs. They were prompt, accommodating and accurate. My vehicle was completed and returned with cleaned and property repaired
Excellent and timely service. My service agent kept me informed of time and advised about future service. it was easy to schedule the appointment
They were very nice and got me in and out is record time. That's Great.
Wes McConney and everyone who assisted me were just an amazing group to work with in purchasing my new Jeep Grand Cherokee.
Very efficient diagnosis and scheduling for part replacement. Awaiting call for future service. Waiting for part to arrive.
Nice folks Drove over from the West side of the state to look at a used cars for my daughter. Sales Person went out to look at the car and go over it with me. He said it was worth stopping and taking a look. I looked at 4 cars that day and this was the only one I test drove and bought. There was a little mix up on License plates and they offered to drive over and rectify it. I hate buying cars but they made the experiance pleasurable. Thank you
My Mother was treated very professionally in Service by Bradley and Anita. After years of staying away she is thrilled and will be returning in the future. Excellent people skills by all.
Made an appt. And they took my car in immediately. Not a very long wait.
Super service with a smile. Got everything done on one visit and was done on time. Thank you!!!!!!!!!!! Great customer service from Service Advisor Leanne.
Great customer service and always followed up and kept me informed of the buying process.
Dealership goes above and beyond. My personal Dealer, CJ Williams, continues to take great care of myself and my family. Very thankful for CJ.
Staff is always friendly and knowledgeable. Wait times estimates are always spot on! Great service from mechanics, techs, and service coordinators.
I purchase/lease all of my vehicles from Ray Laethem! I will always go there!
The mirror for my Jeep was on national back order. I was pleased the Staff kept in touch and gave me regular updates. When the mirror arrived the job was completed as promised while I waited. Great Service and thorough follow up. Thank you
Good friendly service! Everyone was nice and friendly and the service was prompt. Didn’t have to wait long.
After 1st service at another dealer was not up to par I brought vehicle to Ray Lathem Jeep for its next service interval. Will stay here at Ray Leathem CJDR as the service was spot on. Thanks for the First Class treatment.
Right on time and made it truly efficient. People I came in contact with friendly. Very clean and comfortable.
Was able to complete most preparations virtually, which is best for me and everyone was prepared once I arrived! Great experience.
This dealership is always friendly everyone speaks…. nice vehicles options my salesman Rob is outstanding I brought my second car from there pricing is upfront I will continue to do business with Ray Laethem!
Ray Laetham always give me exceptional vehicle service! Their staff is efficient and friendly and my waits for an appointment are never long. They communicate well with me and I appreciate everyone, from sales to service! I’m a RAM girl, forever!
Roxanne was the best!!! She kept me informed and went above and beyond. Very understanding of the situation
Beverly B. is the BEST!! She listens and takes care of her customers. I couldn’t ask for a better salesperson.
CJ continues to go above and beyond to make sure we’re always taken care of. Dealership is fast, friendly and best of all, efficient.
I had an 8 a.m. appointment and was able to be out by 8:45. My service advisor, Anita Tucker was wonderful. She kept me updated about the time since I had to be at work by 9:00. The service men said I should get extra work done, new filters and she explained to me what was needed. I was able to use a coupon which saved me 18.00 too. I love the status report too. This is the first I received one and it explains what service may be needed in the future.
Solomon Peter was great, he stayed in touch and kept me updated as to when the title was coming in for the vehicle I purchased. I told him what I was interested in and he found it. Thank you!
Good and prompt service. The team respected my time constraints. They explained the work and time that was needed.
Thank you for the service. The people were very helpful and efficient. Also very friendly.
Drew Cameron was great. Very responsive, friendly and up front. Very easy process. Thank you guys.
My appointment was Monday and I picked up my 2022 Ram Tuesday! James and the entire team did an amazing job working around my busy schedule. All of the staff that I encountered was extremely friendly and eager to help. Great Experience!
2012 Chrysler 200 had check engine light. Called and was able to get an appointment immediately. The vehicle was fixed and I picked it up the next day.
Really great people to work with. I told them what I wanted and they found it for me.
Online appointment scheduling and a quick process for drop off and pick up. Convenient location for the Grosse Pointe and east side area. Great dealership. Cashier and service advisor were friendly and efficient.
Wes was great and made the process so easy! He was prompt with my emails and answered all of my questions. I felt like he truly cared about us, and would work with him again in a heartbeat.
Always a great experience here with all of the team. CJ was very easy to deal with, answered all the questions I had.. Picking up the vehicle was a breeze. Sean the finance guy was not pushy at all. They were both friendly to my son who was along for the ride. Mr. Laethem has a good team.
Very easy to work with, customer-centric, and friendly. Would be happy to work with them again.
A great dealership & great people to work with. Keep up the good work
The entire Laethem staff worked with us to ensure that the buying experience was exceptional. It is a pleasure to do business with people who know your name and call you by it. The follow up to explain how new features worked was also exceptional. At the time of vehicle pick-up I was not feeling well, but they accommodated me by bringing the paperwork out to my car for explanation and signature. This is an outstanding dealership.
Fast, expert and friendly service. This is a local dealership that serves the entire community. The staff and sales persons are friendly and will give you the best deal possible
Going from leasing to purchasing was a great experience for me. I will definitely revisit Ray laethem when it is time for a new vechile.
Quickest and easiest car purchase I ever done rob was excellent great to work with came in around 12 left with my new vehicle at 4