Customer Testimonials

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DealerRater Nov 2, 2023

I recently switched to Laethem from another dealer and am so glad I did!! Great customer service!! Friendly and helpful staff!! Went in for an oil change, walked out with a new car!!

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DealerRater Oct 19, 2023

As always, good service, good people, and quick to take care of me when I pull in.

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DealerRater Oct 13, 2023

We have used Ray Laethem for our vehicle needs several times. Always good service and convenient location

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DealerRater Oct 8, 2023

Good overall but seems to be short staffed which may be contributing to delays in getting appointments or being serviced.

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DealerRater Oct 5, 2023

Super friendly staff and quick service! I always recommend you to friends and family! Very pleased!

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DealerRater Oct 3, 2023

Great service and follow up every time I go to RLMV. Highly recommended for purchase and/or service.

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DealerRater Sep 18, 2023

In for an oil change - great customer service and quick turn around! Very Very happy!

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DealerRater Sep 13, 2023

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Customer Service

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DealerRater Sep 9, 2023

I love this dealership.plus my Dealer Mr.Powell he do take care of you I have been working with him for a while...

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DealerRater Sep 5, 2023

The service was good. It just takes too long for the process. I think if you drop your car off at an appointment time they should get started on it right away.

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DealerRater Aug 22, 2023

Beverly made my experience truly amazing was very understanding and just all-around a wonderful person

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DealerRater Aug 20, 2023

I received first-class service from Nick and his associates at Ray Laethem. They gave me excellent value for my 2018 trade-in and got me into a new 2023 Jeep. They found me the perfect model with the options I wanted. The purchasing process was efficient, thorough, and cordial every step of the way. This team shows pride in the vehicles they sell and are open, honest, and attentive to their Grosse Pointe customers. Thank you for another enjoyable shopping experience.

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DealerRater Aug 11, 2023

The team at Ray Laethem is always kind. The mechanics always are respectful to the needs of the car and leave exactly as I gave it to them. They always try their best to address my concerns, respectfully!

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DealerRater Aug 6, 2023

Dealership is awesome. Kept me updated. We still need car rentals. Whe I got my vehicle back it was clean and service was as expected.

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DealerRater Aug 6, 2023

Jeff is a wonderful sales associate! Extremely knowledgeable. Courteous, and helpful. Great experience! Definitely recommend dealership to others

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DealerRater Jul 26, 2023

Matt is one of the service managers at Ray Laethem, he continues to be an exceptional liaison between me and the service technicians. Matt always provides prompt consistent updates on the progress of my vehicle's repairs_ ensuring I am fully aware of any anomaly that would impact the "time" to completion or additional "cost" of repairs. The service team overall is friendly and attentive. And if you have a quick repair and choose to wait for your vehicle, the new Customer Service Lounge is a nice place to be, complimentary coffee and snack are a ...

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DealerRater Jul 23, 2023

good sales lousy service department wayr to slow and very difficult to get good prompt servive even for minor repairs ie oil change

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DealerRater Jul 11, 2023

This was one of the best experiences I have ever had in leasing a new vehicle. The salesperson, the sales manager and the person on met with regarding protection were all excellent and I love my vehicle.

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DealerRater Jul 6, 2023

Friendly greeting. Helped me right away (I had a reservation for an oil change) Did the work quickly and checked me out so I could be on my way

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DealerRater Jul 4, 2023

Very happy with experience. Jeff Jones is the best! Never dissatisfied with his customer service.

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DealerRater Jul 2, 2023

Beverly Burns is absolutely the best person to work with at Ray Laetham. She made sure I left with the vehicle I desired and the process was so easy. This is the 2nd vehicle I leased through her. Thank you for great service.

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DealerRater Jun 30, 2023

Our salesman, James Powell, went above and beyond when assisting us with our new purchase.

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DealerRater Jun 20, 2023

Great experience! Our salesperson Nick is wonderful, we refer Ray Laethem and Nick to all our friends and family, they have had an excellent experience as well. Thanks for making the buying a car experience the way it should be. Enjoyable!

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DealerRater Jun 5, 2023

Fast and friendly service will definitely come back for any services needed on my new suv! I recommend this dealership to all my family and friends!

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DealerRater Jun 2, 2023

The staff was friendly, efficient and stayed in great communication with me throughout my service.

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DealerRater May 31, 2023

Very good service at dealership Staff very friendly and knowledgeable Shuttle is very good service to offer

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DealerRater May 26, 2023

The dealership is absolutely outstanding. They’re very polite and they’re extremely practical knowing that people are relying on their transportation. Today’s world is really tough to keep people happy so it’s difficult for them to do that. However, they do it every time at Ray Laethem! Unbelievable, professional, and courteous. They’re always trying their best to get a loaner vehicle when available even if it’s very busy. Plus the work is done beautifully.

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DealerRater May 22, 2023

The customer service representative was very courteous, professional and explained The overall maintenance report throughly.

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DealerRater May 20, 2023

The service is great. Sale agent Kim is very helpful and professional along with good service.

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DealerRater May 10, 2023

I love the start of the remodeling! I love the congenial demeanor of the staff! I love the way Matt, Service Advisor follows up, when I bring my vehicle in!

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DealerRater May 10, 2023

Fantastic as always! Great people, great service. 2nd experience here and I won't go anywhere else. Just got my 10th Jeep.

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DealerRater May 9, 2023

Excellent service; smooth process; great communication; treat you like family; Bev Burns is the best!

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DealerRater May 9, 2023

Roxanne did a good job getting me in and out of the service appointment and booking my second vehicle that same day for service. Nice to work with someone who knows what they are doing and is professional.

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DealerRater May 1, 2023

I no longer live in the area and have not been to the facility for over 3 years but recall it being very nice. Outstanding sales people. Jeff Jones went way above my expectations and is the number one reason why I chose Ray Laetham.

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DealerRater May 1, 2023

I came in for a oil change with out an appointment. I was able to get an appointment same day. Employees were very nice and helpful. Was a great experience.

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DealerRater Apr 15, 2023

The Saturday sale event made the experience a lot easier. Thanks Matt Frame for your help.

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DealerRater Apr 15, 2023

I live in northern Michigan and prefer to schedule work on the Jeep at the dealership rather then locally.

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DealerRater Mar 31, 2023

Kim was my sales person and she was exceptional. No pressure, she listened to my very specific requirements and never got impatient or frustrated. I will definitely be getting another Jeep Wrangler from Ray Laethem and Kim.

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DealerRater Mar 27, 2023

Quick appointment given. Immediate attention when entered service area. BRAD in service area kept in touch the entire time, fixed warranty issue quickly and got jeep back to me quickly.

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DealerRater Mar 27, 2023

Very professional and friendly staff. Came in for an oil change and recall. I was in and out in not time.

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DealerRater Mar 18, 2023

Quick and easy service online appointment. Dealership was ready when I arrived and service was complete/out in 45 minutes .

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DealerRater Mar 11, 2023

The dealership and service sperson gave great service-everything I could ask for. Thank you for the excellent experience.

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DealerRater Feb 20, 2023

Friendly, curtious, professional, respectful, everyone is smiling and they enjoy working at Laethem. The dealership is very clean and well kept.

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DealerRater Feb 9, 2023

Purchasing a car with Laethem is always an efficient and easy process. Working with Kim is great, as she is organized, knowledgeable, and super friendly!

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DealerRater Jan 27, 2023

Alicia in the Service center was very helpful and resolved my Jeep problems in a timely manner

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DealerRater Jan 24, 2023

My experience with the Service department at this dealership has been great! I always schedule all my vehicle maintenance services at Ray Laethem.

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DealerRater Jan 18, 2023

Mr. Powell made it easy to lease a new vehicle. Went over all of the incentives and got me the vehicle with all of the items additional items I wanted.

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DealerRater Jan 14, 2023

Wonderful crew to work with! Very helpful and professional! Went out of their way to get me into my vehicle of choice! The whole process was easy and efficient.

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DealerRater Jan 14, 2023

I have had service done at this dealership along with recently getting a lease. White glove service in all areas. Attention to detail and prompt with needs. Highly recommend

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DealerRater Jan 9, 2023

Dealership went above and beyond to make sure my needs were met and vehicle was serviced correctly.

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DealerRater Dec 18, 2022

The service agent I worked with was very nice, friendly and knowledgeable. Very pleasant to work with and followed up on all my questions.

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DealerRater Dec 2, 2022

The service advisor Alicia worked very hard to keep me informed of the status of the vehicle and what needs to be done.

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DealerRater Nov 27, 2022

The level of service was exceptional, very transparent and timely. I was always keep up to date.

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DealerRater Nov 20, 2022

Fast to honor my appointment time attention to detail very clean work knowledgeable technician timely maintenance performance

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DealerRater Nov 15, 2022

Alecia and the whole service team was friendly and professional. My car was completed earlier than promised. Refreshing to have great service in today’s business world.

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DealerRater Nov 15, 2022

Was taken care of right away.everything went smoothly.very satisfied with the service that was performed.

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DealerRater Nov 13, 2022

Quick service and great hospitality while I waited. A clean and comfortable experience that I appreciate during this COVID times.

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DealerRater Nov 4, 2022

Convenient hours, friendlt helpful staff. I believe this is a quality dealership experience each time I go ..

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DealerRater Oct 17, 2022

The service tech was knowledgeable and understood my needs. They were prompt, accommodating and accurate. My vehicle was completed and returned with cleaned and property repaired

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DealerRater Oct 11, 2022

Excellent and timely service. My service agent kept me informed of time and advised about future service. it was easy to schedule the appointment

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DealerRater Sep 27, 2022

They were very nice and got me in and out is record time. That's Great.

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DealerRater Sep 20, 2022

Wes McConney and everyone who assisted me were just an amazing group to work with in purchasing my new Jeep Grand Cherokee.

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DealerRater Sep 14, 2022

Very efficient diagnosis and scheduling for part replacement. Awaiting call for future service. Waiting for part to arrive.

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DealerRater Sep 6, 2022

Nice folks Drove over from the West side of the state to look at a used cars for my daughter. Sales Person went out to look at the car and go over it with me. He said it was worth stopping and taking a look. I looked at 4 cars that day and this was the only one I test drove and bought. There was a little mix up on License plates and they offered to drive over and rectify it. I hate buying cars but they made the experiance pleasurable. Thank you

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DealerRater Sep 6, 2022

My Mother was treated very professionally in Service by Bradley and Anita. After years of staying away she is thrilled and will be returning in the future. Excellent people skills by all.

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DealerRater Aug 29, 2022

Made an appt. And they took my car in immediately. Not a very long wait.

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DealerRater Aug 24, 2022

Super service with a smile. Got everything done on one visit and was done on time. Thank you!!!!!!!!!!! Great customer service from Service Advisor Leanne.

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DealerRater Aug 20, 2022

Great customer service and always followed up and kept me informed of the buying process.

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DealerRater Aug 16, 2022

Dealership goes above and beyond. My personal Dealer, CJ Williams, continues to take great care of myself and my family. Very thankful for CJ.

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DealerRater Aug 6, 2022

Staff is always friendly and knowledgeable. Wait times estimates are always spot on! Great service from mechanics, techs, and service coordinators.

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DealerRater Jul 29, 2022

I purchase/lease all of my vehicles from Ray Laethem! I will always go there!

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DealerRater Jul 17, 2022

The mirror for my Jeep was on national back order. I was pleased the Staff kept in touch and gave me regular updates. When the mirror arrived the job was completed as promised while I waited. Great Service and thorough follow up. Thank you

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DealerRater Jul 12, 2022

Good friendly service! Everyone was nice and friendly and the service was prompt. Didn’t have to wait long.

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DealerRater Jun 24, 2022

After 1st service at another dealer was not up to par I brought vehicle to Ray Lathem Jeep for its next service interval. Will stay here at Ray Leathem CJDR as the service was spot on. Thanks for the First Class treatment.

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DealerRater Jun 20, 2022

Right on time and made it truly efficient. People I came in contact with friendly. Very clean and comfortable.

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DealerRater Jun 20, 2022

Was able to complete most preparations virtually, which is best for me and everyone was prepared once I arrived! Great experience.

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DealerRater Jun 8, 2022

This dealership is always friendly everyone speaks…. nice vehicles options my salesman Rob is outstanding I brought my second car from there pricing is upfront I will continue to do business with Ray Laethem!

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DealerRater Jun 5, 2022

Ray Laetham always give me exceptional vehicle service! Their staff is efficient and friendly and my waits for an appointment are never long. They communicate well with me and I appreciate everyone, from sales to service! I’m a RAM girl, forever!

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DealerRater May 28, 2022

Roxanne was the best!!! She kept me informed and went above and beyond. Very understanding of the situation

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DealerRater May 18, 2022

Beverly B. is the BEST!! She listens and takes care of her customers. I couldn’t ask for a better salesperson.

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DealerRater May 17, 2022

CJ continues to go above and beyond to make sure we’re always taken care of. Dealership is fast, friendly and best of all, efficient.

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DealerRater May 10, 2022

I had an 8 a.m. appointment and was able to be out by 8:45. My service advisor, Anita Tucker was wonderful. She kept me updated about the time since I had to be at work by 9:00. The service men said I should get extra work done, new filters and she explained to me what was needed. I was able to use a coupon which saved me 18.00 too. I love the status report too. This is the first I received one and it explains what service may be needed in the future.

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DealerRater May 6, 2022

Solomon Peter was great, he stayed in touch and kept me updated as to when the title was coming in for the vehicle I purchased. I told him what I was interested in and he found it. Thank you!

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DealerRater May 1, 2022

Good and prompt service. The team respected my time constraints. They explained the work and time that was needed.

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DealerRater Apr 28, 2022

Thank you for the service. The people were very helpful and efficient. Also very friendly.

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DealerRater Apr 16, 2022

Drew Cameron was great. Very responsive, friendly and up front. Very easy process. Thank you guys.

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DealerRater Apr 4, 2022

My appointment was Monday and I picked up my 2022 Ram Tuesday! James and the entire team did an amazing job working around my busy schedule. All of the staff that I encountered was extremely friendly and eager to help. Great Experience!

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DealerRater Apr 2, 2022

2012 Chrysler 200 had check engine light. Called and was able to get an appointment immediately. The vehicle was fixed and I picked it up the next day.

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DealerRater Mar 24, 2022

Really great people to work with. I told them what I wanted and they found it for me.

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DealerRater Mar 24, 2022

Online appointment scheduling and a quick process for drop off and pick up. Convenient location for the Grosse Pointe and east side area. Great dealership. Cashier and service advisor were friendly and efficient.

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DealerRater Nov 18, 2021

Wes was great and made the process so easy! He was prompt with my emails and answered all of my questions. I felt like he truly cared about us, and would work with him again in a heartbeat.

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DealerRater Nov 8, 2021

Always a great experience here with all of the team. CJ was very easy to deal with, answered all the questions I had.. Picking up the vehicle was a breeze. Sean the finance guy was not pushy at all. They were both friendly to my son who was along for the ride. Mr. Laethem has a good team.

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DealerRater Jul 1, 2021

Very easy to work with, customer-centric, and friendly. Would be happy to work with them again.

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DealerRater Jun 21, 2021

A great dealership & great people to work with. Keep up the good work

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DealerRater Jun 15, 2021

The entire Laethem staff worked with us to ensure that the buying experience was exceptional. It is a pleasure to do business with people who know your name and call you by it. The follow up to explain how new features worked was also exceptional. At the time of vehicle pick-up I was not feeling well, but they accommodated me by bringing the paperwork out to my car for explanation and signature. This is an outstanding dealership.

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DealerRater Jun 13, 2021

Fast, expert and friendly service. This is a local dealership that serves the entire community. The staff and sales persons are friendly and will give you the best deal possible

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DealerRater Jun 13, 2021

Going from leasing to purchasing was a great experience for me. I will definitely revisit Ray laethem when it is time for a new vechile.

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